When Is the Problem Not Learned Helplessness or Confusion But Our Mental Models?

I learned a lot about my mental models last week. That’s when several people asked me “obvious” questions about specific software tools. I hope I was reasonable when I answered. But I assumed they exhibited learned helplessness. Wasn’t the answer obvious to everyone? Clearly not. Then, this week, I did exactly the same thing. Twice.

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How Satisfied Are You With What’s on Your Permanent Record?

We have many so-called permanent records in our lives: school report cards, vaccination and health records, and, of course, those terrible performance evaluations at work. I do like having digital health records—they make it easy for my doctor to help me maintain my health. But the report cards? I distinctly remember one school year when

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How Do You Move Past Grumpiness to (at Minimum) Tolerance?

This past week, I allowed other people’s behaviors to irritate me to the point of grumpiness. Even though I know better, I still allowed those people under my skin. I’ve been trying to move to more tolerance for their behaviors—because I can’t change those other people. And, I’m trying to change my reactions, so I

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