support

When and How Should We Build Community to Connect With Each Other?

When my younger daughter was in high school, her principal continually invited us to events. He thought we would “build community” with “meaningful connections” that way. But I already went to high school. And the last thing I wanted—maybe not the very last, but close to it—was to return to high school. My daughter could […]

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When Is the Problem Not Learned Helplessness or Confusion But Our Mental Models?

I learned a lot about my mental models last week. That’s when several people asked me “obvious” questions about specific software tools. I hope I was reasonable when I answered. But I assumed they exhibited learned helplessness. Wasn’t the answer obvious to everyone? Clearly not. Then, this week, I did exactly the same thing. Twice.

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Who Is in Your Corner?

It’s Olympics time. And yes, it’s time again for “the thrill of victory and agony of defeat.” I watched that agony as an ice dancing couple fell during their performance. One second, they’re gliding along, looking as if they’re going to medal. The next second, they fell to the ice. They got to their feet—gracefully, I

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