help

What’s the Difference Between Problem Whining and Problem Solving?

I see problems—often system problems—everywhere. It’s partly that I trained myself to see problems. Sometimes, I trip over them. (Literally. Ouch.) I like to solve problems, too. That’s what consultants do. Most often, we get paid to solve problems. At times, I like to offer these services for free. I might be inflicting help or …

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I have People

Yesterday, Mark came banging down the stairs. Clang, clang clang. “Do you need me to do something for you?” I yelled through the door. I was somewhat alarmed. “Nope, I got it.” He sounded positively gleeful. By the time I got to my office doorway he had stopped making so much noise. He was putting …

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