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How Can We Move from Craving Simple Direct Solutions to Adapting with Experiments?

As a consultant, I work with people who have plenty of problems. (No one calls a consultant when things are going well.) Many of these nice people feel as if they should be able to find a simple and direct solution to their problems. Simple and direct solutions assume we know enough about the risks

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Three Secrets to Make “Always Be Changing” Our Personal Focus

Salespeople have an infamous mantra, “Always be closing.” That phrase has several meanings: Close the sale for the salesperson. Close the options for the buyer, so they don’t continue to look for alternatives. High-integrity sales work well for both the buyer and the salesperson. But notice that there’s no adaptability there. The situation closes. Instead

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What Would Have to Be True for That Outcome to Occur?

Have you ever had a long-term disagreement with someone else? I’m going to discuss something small: when to take the garbage out for garbage day. (Talk about a first-world problem!) Our garbage day is Wednesday and nothing about our pickup is predictable. The current garbage company picks up the recycling and the actual garbage at

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​Three Ways to Show Others the Value of Your Adaptability and Resilience​

Despite all the uncertainty we see these days, some people still value predictions and certainty over adaptability and resilience. Then, when their predictions and certainty don’t work, these folks suddenly value adaptability. When we show others the value of our flexibility, we don’t surprise ourselves with fake certainty. We can, especially if we show others

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