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Who is First?

I went to the bank to get something out of our safe deposit box. The bank is “friendly,” meaning there are no queues so you can stand in line for the right person. (#Fail #1) I first stood in line for a teller because both of the manager-type people were busy. The teller told me […]

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How Resilient Are You?

There’s a survey over on HBR, Assessment: How Resilient Are You? If you have read the resilience literature, you know how to answer the questions. The questions are all hypothetical, which make them even worse. Sigh. On the other hand, maybe you haven’t read the resilience literature :-) You might get something out of it. Not

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