problem solving

How to Acknowledge Our Disappointment and Decide How to Restart

We’ve all had terrible disappointments in our lives, personal, professional, and societal. Somehow, most of us find ways to live with the personal disappointments. I’m not going to discuss those because I’m not a therapist. Professionally, I’ve experienced several project-based disappointments. We either didn’t deliver what the customer wanted or we didn’t deliver it when

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How Can We Know When the Direct Path will Take Longer and Be Less Effective?

I’m slightly obsessed with making the most of my days. I have grand ambitions and goals that each require enough time to fulfill. Mine include books to write, places to go, and interesting people to work with. While I have no family “goals,” I want to spend enough time with them that they enjoy me—and

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How Can We Be Committed to Principles, But Not Attached to Positions?

An amazing thing occurred in the recent French elections. After the first round of voting, the third-place centrist-left candidates dropped out and asked “their” voters to support the other centrist-left candidate. That’s how the center-left overwhelmed the far-right candidates. Yes, the third-place people stayed committed to their principles but did not stay attached to their positions.

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How Can We Realize the Experiment is Over and It’s Time to Clean Up?

My twenty-year-old pillow died several years ago. Instead of supporting my neck, my head just plunked down. That led to back pain and insomnia. I needed to sleep. The manufacturer is out of business and there was no straight replacement. That’s when I started to experiment. I bought many pillows. The image on the left

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How Can We Move from Craving Simple Direct Solutions to Adapting with Experiments?

As a consultant, I work with people who have plenty of problems. (No one calls a consultant when things are going well.) Many of these nice people feel as if they should be able to find a simple and direct solution to their problems. Simple and direct solutions assume we know enough about the risks

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What Makes You Feel Smart and What Makes You Feel Less Smart?

I was working on visualizations of cycle time for my other blog (how long each item of work takes over time). That’s when I realized I needed to create a conditional formula in my spreadsheet. Conditional formulas are if statements. With my software background, I think in if statements. (If then, else other.) So, I

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How Many Lenses Can You Access to See Problems and Solutions?

So many of us see just one problem, and therefore one solution. Sometimes, our mental models or filters prevent us from seeing alternative solutions. But sometimes, I think it’s literally how we see the problem that limits our mental models. If we can’t see the problem in all its glory, how can we possibly offer

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