challenge

How Can We Rethink Business Card Rituals and Still Connect with Each Other?

When did you last exchange a business card with someone? I’m sure it was either in March 2020 or earlier. Over the past (almost) two years, we’ve proven we don’t need paper business cards. Yet, some people still print them. I wonder how many of these pre-pandemic rituals we will retain and how many we

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Whose Experience and Expertise Do You Trust and When?

I have limited expertise. (I have many opinions, but I have limited expertise.) That means I need to decide when to trust someone else’s expertise. My decisions depend on many criteria, including the domain—and the personal cost to me. I have substantial expertise in product development, so I check the context, look for options, and

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