responsibility

Whose Experience and Expertise Do You Trust and When?

I have limited expertise. (I have many opinions, but I have limited expertise.) That means I need to decide when to trust someone else’s expertise. My decisions depend on many criteria, including the domain—and the personal cost to me. I have substantial expertise in product development, so I check the context, look for options, and […]

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What’s Your Tolerance for Risk vs Resilience?

As a consultant, I regularly work with managers who want predictability. To get that predictability, they want to remove “all” of the risk. They do a lot of up-front planning and estimation. They try to predict how things will go. Then, “Something Happens.” That Something requires adaptability and resilience to manage the risk. Some of

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How Do We Decide for Each Other?

We’re in a new—and uncomfortable phase—of the COVID-19 crisis. We’re balancing these different decisions: Our individual decisions to limit our exposure to others. (A personal decision.) Our society’s need for us to return to work. (Our governor’s decision.) Assuming our work is open, our individual decisions to return to work. (A personal decision.) We’re making

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