mental model

How Can We Balance Our Assumptions and Convictions to Start With Empathy?

Do you feel as if the various world events happen faster than you can understand them? I do. That means I start with assumptions and strongly held convictions—even if it turns out I’m wrong. I don’t like to be wrong—and I suspect you don’t either. That’s why I’m considering how I can change my reaction […]

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When Is the Problem Not Learned Helplessness or Confusion But Our Mental Models?

I learned a lot about my mental models last week. That’s when several people asked me “obvious” questions about specific software tools. I hope I was reasonable when I answered. But I assumed they exhibited learned helplessness. Wasn’t the answer obvious to everyone? Clearly not. Then, this week, I did exactly the same thing. Twice.

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