managing problem

What’s the Difference Between Problem Whining and Problem Solving?

I see problems—often system problems—everywhere. It’s partly that I trained myself to see problems. Sometimes, I trip over them. (Literally. Ouch.) I like to solve problems, too. That’s what consultants do. Most often, we get paid to solve problems. At times, I like to offer these services for free. I might be inflicting help or

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When Is It Your Call?

Mark and I watched Money Monster last weekend. One of the characters asked, “When is it your call?” (No, I don’t remember who or the total context. It was about the responsibility of recommending stocks to people.) The idea was “When is it your responsibility?” I got to thinking about who makes which calls about

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